Frequently Asked Questions
We just did an analysis to determine what we now pay for our billing staff. It turned out to be just under six percent of our overhead. How do we justify paying your company more than that figure? If our practice generates $1 million, and we are currently spending $60,000, how can we justify the increase in overhead? Click here for answer...
I feel like I would lose control over my billings if I outsource. How can you assure me your billing service is doing a good job? Click here for answer...
What about patient owed-balances? Do billing services contact patients who fail to pay their bills or ignore the payment plans they agreed to? Click here for answer...
How does your billing service establish its rates? Some billing services offer rates as low as 6 percent. Why is your rate higher? Click here for answer...
Do you give any volume discounts? Our practice generates more than $1.5 million in receipts each year, so we feel we’re in a position to negotiate rates. Click here for answer...
What about cosmetic and other services dispensed over-the-counter? Do I need to pay you a percentage on my cash business? Click here for answer...
Will you help in the credentialing process if our practice hires new providers? Click here for answer... What if I get sick during the contract period and cannot continue to practice? Am I responsible for fulfilling the remainder of the contract? Click here for answer...
I want to contract with your company and know I can entrust my practice to you, but what if you retire? What happens if you are not at the helm? Click here for answer...
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